Samsung dryer wasn't turning. Called Appliance Works and Brett came out and took care of it for a fair price. Very professional and courteous. They are a small family business that I will gladly use again and highly recommend.
Excellent service and was honest enough to tell me the repair cost more than a new replacement. Originally thought it may be ball bearings and found it to be the sator motor. This with current repair costs plus no guarantee of a future bearing issue (also a high cost repair) l asked about their inventory. Ty called the store for me to confirm hours as it was close to 4pm. I was able to purchase a replacement by 5pm and a %10 discount added due to just having a service call.read more
Scott arrived not only on time, but also actually a bit early. First impression was that he was very clean cut. He presented himself very professionally and friendly. He performed the work in a timely fashion and with a smile. He is extremely pleasant, patient, professional, knowledgeable and informative. He is totally honest in that he doesn't try to sell you something you don't need. As a matter of fact, he even thought it might be best for me just to buy a new oven, rather than repair mine, since it is going on 20 years old. Definitely not in his favor, but nonetheless, he offered that option graciously. I hope nothing of mine breaks again, but I would certainly welcome the opportunity to have Scott come back and perform the work if it did. Now on the other hand, the lady that answers the phone, Christine, is not as pleasant. She is efficient, but quite curt, abrupt and not warm or welcoming at all. As a matter of fact, if I hadn't read such great reviews on the company, I probably would have hung up and moved on to the next one. They really should have someone much more pleasant answering the phone to make a better first impression. Thank you Scott. You made up for it.read more
Jeff is clearly expert at his craft. He quickly diagnosed the issue with my dishwasher after a thorough investigation and clearly explained my options. He delivered a quote for the repair but advised me that I could continue to use my older-model machine for some time - and that for the estimated repair cost it might be worth considering purchasing new. I am extremely satisfied with my experience with Jeff and Appliance Works. The $55 was a very fair price for diagnosing my issue. Also, I greatly appreciated the ability to schedule my service via chat on the website. I was able to multitask to get this done while getting my work done as well. Thank you!read more