Contact

If you need immediate assistance with appliance repair in the Phoenix area, the best way to contact us is by phone. You will be connected directly to a live representative who can help you with your problem, whether you’re in need of washer repair, refrigerator repair, microwave repair, or any other appliance repair.

602 800 7468

Appliance Works can handle appliance repair from dozens of companies, so whether you need GE appliance repair, Maytag repair, or help with a lesser-known brand, we can help. If you would like to leave us your information on the contact form below, we will get back to you as soon as possible.

9605 N Cave Creek Rd

Phoenix, AZ 85020

Check out Appliance Works on Yelp
Arizona Licensed Contractor
ROC : 323128
Appliance Works

4.8

Sue Mackie

21:33 21 Dec 18

Andrew from Appliance Works came to our home to troubleshoot the problems we were having with our refrigerator. He explained the issue and gave us a few options for getting it repaired. He also suggested that we may be better off giving up on the fridge and getting a new one. I felt he was knowledgeable and honest about what we could expect if we did do the repair. We opted to buy new.read more

Deanna Sise

16:03 15 Dec 18

They rescued me!! Sent out a very nice guy to fix my dryer and did not charge me a arm and both my legs! Very happy they will be my people when I need help again!

udi katz

20:26 27 Nov 18

Superb service, 1st class family own!! I’ve enjoyed their service and will recommend them to everyone. They are always on time, great price and detailed attention to customer service

Judi Wooster

20:19 02 Nov 18

I now understand why this company has such great reviews. We're new to the area and I called them based on reviews. They were out the next day. Scheduling the appointment was easy and the girl handling it was very pleasant. The tech who came out was extremely knowledgeable and called ahead to let me know when he'd be here. He was very friendly and professional. He hated to tell me I needed a new washer, obviously because they're in the business of fixing them, but he didn't try fixing 'this or that' and charging me more. I will call this company any time I need something repaired,read more

Mariana

18:20 01 Nov 18

Second time using this company and they are the best of the best. I never like calling in for repairs because it obviously costs time and money, but they make the process more pleasant through honesty, punctuality, and kindness. The service tech that came to my house was Ty. It would be difficult to find a better company than this one.read more

Kathy Tinkelman

17:16 25 Oct 18

I very rarely rate five stars on anything, but they are that good. From the phone call to make appointment to repairman completing the job. Nice, professional, on time and reasonably priced. Highly recommended.

an Pe

16:31 24 Oct 18

Called to find out if they could repair our appliance. It can be possible. Receptionist was understanding with me and even let me vent about my frustration with my appliance. Definitely would call them back for any other future appliance mishaps.

Jim Toole

18:30 08 Sep 18

Appliance works - efficient at all levels both the schedulers and especially Jeremy – showed up on time actually early, he called before coming – solved the problem of my refrigerator not working and repaired yet – fair cost – Would highly recommend.read more

Wichita Bob

16:14 09 Aug 18

Scott showed within an hour to fix our Refrigerator. (We just purchased the Condo and the Refrigerator that was supposed to be in working order was dead.) Scott is extremely professional and seems very knowledgeable. He identified the problem within ten minutes and clearly explained the problem to me. He fixed the refrigerator within 30 minutes. Best appliance repair experience ever! Because we had such a clear understanding of the problem with the refrigerator - because of Scott - it was easier for us to get reimbursement from the seller of the Condo - even after closing.read more

Jennifer Cordell

23:21 03 Aug 18

Scott and his co-worker were prompt, friendly, and honest. They took the time to listen to my concerns and fixed my microwave promptly. I couldn't be happier with their customer service and I know exactly who I will call the next time I need an appliance repair. 5 stars!read more

Richard Roche

21:27 30 Jul 18

Scott and Andrew are nice guys, did a quick fix, at a good price. Will use Appliance Works from now on. Regards, Richard Roche

Scott Finkelmeyer

19:14 30 Jul 18

Scott from Appliance Works is by far the best, most knowledgeable service technician we’ve ever worked with. I highly recommend him for any appliance needs. Friendly, professional, fast, and extremely knowledgeable!

anita mercer

22:13 25 Jul 18

Sam, arrived on time, was professional, explained my repair problem for my appliance. Explained the cost and fixed my problem. He was very knowledgeable and exceeded my expectations. This is a great family owned business. I highly recommend Sam and Appliance Works. I will use them again.read more

Sam Macnab

03:05 16 Jun 18

Great service from the office staff to the technician they sent to my house !

Phillip Norris

16:24 15 May 18

Steve was great- the prognosis was a very expensive repair to newer Samsung washing machine that I'd had continual issues with, including a recall fix. Due to the cost of the repair I decided to go with a new washer. Regardless, Steve took the time to advise me on what to look for in buying a washer rather than pushing the expensive repairs for an awful washing machine.read more

Warren Duncan

00:56 01 May 18

Great company, very professional but friendly. I felt very comfortable with Ty, one of the techs. He instilled a lot of confidence, I felt he has the experience necessary to properly diagnose appliance issues. This is a honest company with which to do business. Everything was explained clearly without any high pressure tactics. I will definitely be recommending them to friends.read more

Bonnie Hoffert

16:46 27 Apr 18

Chris just left our house, and we are so pleased with his work. I called yesterday, and Jennifer was so helpful! I thought that maybe they would have to come out and diagnose the problem and then come back. She assured me that if they had the parts that Chris would finish the job in one visit. She was right! On top of it... I called late yesterday, and Chris was at our home at 8:30 this morning. Within an hour he fixed the oven and the ice maker, cleaned up and was off to his next appointment. Also the bill was certainly fair. I will use this company now for all my appliance repairs. Thanks so much!read more

Kim Smith

22:25 08 Feb 18

My property management company uses Appliance Works. Jeremy came out today for a problem with dryer shutting off and not drying clothes all the way. He was on time , professional and very courteous. He has been out before to the same property in Gilbert for another issue he's very knowledgeable and always gives great customer service !!! This is one of the best repair companies I have ever dealt with. Thanks Jeremy !!!!!read more

K Wheat

17:14 03 Jan 18

Another terrific customer service and technical repair experience with Scott at Appliance Works! You guys are professional, quick and efficient to respond and accurate to fix our technical issues with our household appliances. Thank you very much for becoming our #1 and only "go to" repair partner in Phoenix.read more

Melissa Pawlowski

05:04 31 Dec 17

The entire experience was excellent from start to finish. From Jen who took my call to Scott who did the actual work on my refrigerator I could have not asked for a better team. I found a company I can rely on for my appliance repairs.

Diane Sylvia

05:51 13 Dec 17

Scott arrived within the determined time frame. He efficiently evaluated the issues with our washer, explained the problems in an understandable manner, gave estimate for repairs. He was very friendly but professional in his demeanor. We would definitely call upon him again in the future. Thanks, Scott.read more

Karen Keilt

18:03 08 Dec 17

Appliance Works is definitely 5 stars!! My appointment was scheduled easily and for the date and time I needed, customer service is beyond great and the technician Scott M. was the best! He really knows his appliances, arrived on time, and was very pleasant! APPLIANCE WORKS is above and beyond the BEST appliance repair company ever!read more

Kay H

18:44 16 Nov 17

Scott has been my technician a number of times now and I couldn't be happier. Each time he has been prompt, professional, efficient and reasonably priced. Each time he has been out he has explained the issues he encountered, my options and costs. I trust that he is well versed in his field as well as honest and fair in our transactions. Appliance Works is the company I have come to trust anytime I have an appliance issue and I have enjoyed working with Scott. If you are looking for a professional, informative and fair transaction I would highly recommend Appliance Works.read more

Deborah Traub

22:08 14 Nov 17

Great customer service. Service charge applies toward repair for a month. Scott offered suggestions for new product vs repairing old. Polite, considerate, on time. Used this company many times. Highly recommend.

Art Coughanour

20:14 25 Oct 17

Sam's work was efficient and quick. He diagnosed the problem being the starter on the refrigerator and not the compressor which was a great relief. He could have told me it was the compressor and I never would have known the difference. Not only was he efficient and quick (he probably was out the door within 30 minutes of arrival), he also was very honest. If something else like this comes up again, Appliance Works will be my first phone call.read more

Michael Madden

18:48 20 Oct 17

I have used Appliance Works twice now and have been extremely impressed. Both times they were able to come out the same day to assist me for a very reasonable price. Scott fixed my refrigerator this most recent time and was extremely personable and was able to answer all of my questions with ease. The part I needed was only available out of state but Appliance Works was able to get it within a day of ordering it. I am very pleased with Appliance Works and will definitely continue to use them in the future. Highly recommended!read more

Rochelle Dalton

06:42 30 Sep 17

Sam explained how he was to fix the handle on the door of my microwave. He order the new handle. He said about 10 days. Timing was right. He fixed it. Perfect. He knew what he was doing, great job. Perfectly happy!

Chuck Hasenauer

12:09 14 Sep 17

Easy to schedule appointment. Showed up on time. Identified the issue. Gave estimate. Fixed it in about an hour. Left everything clean. Cost seemed reasonable. What more to say?

John Rippinger

17:52 07 Sep 17

Scott showed up on time, very friendly and knowledgeable about the three different appliances that needed repairs. He completed all the repairs and we are back to normal again. The price was exactly as he quoted. Scott is now our "go to" guy for appliance repair. And by the way, he is a dog friendly guy.read more

Jene Shaffstall

15:27 04 Sep 17

Scott was great. Personable, efficient, and very knowledgeable. Ice maker died and Scott was in and out in about 45 minutes. Probably would have been quicker except for all my questions. New ice maker working great. Definitely will call Scott for future repairs.read more

rhonda ross

18:35 24 Aug 17

Ty was awesome and I appreciated him going above and beyond his job. He helped me problem solve and even defended me via telephone call to another company when the technician was ....shall we say less than professional and accommodating! Unfortunately your company is not contracted with manufacturer of my appliances ...sad to say because I would've much preferred you working on my appliances! Once my appliances are not under warranty I will be calling you. Thank you for your service and for hiring such awesome workers!read more

Helen Swiatek

17:41 24 Aug 17

I engaged Appliance Works due to the ratings on the internet, and was not disappointed. They were extremely nice on the phone while booking the appointment, and explained exactly when the technician would arrive. Scott - called 10 minutes before he arrived, which was at the beginning of the time expected. He was courteous and professional. Within 10 minutes he resolved the issue with our refrigerator - which was in a hot garage. The cost was reasonable and he made sure I understood that he took into consideration how much should be spent on a repair for an older refrigerator. I would recommend Appliance Works and Scott! (Cave Creek)read more

Amy Santoni

23:00 18 Aug 17

Great experience. Estimate of cost was discussed before repair. Arrived in the arrival window and seemed very knowledgeable. Would recommend and use again!

Laura Senff

21:09 16 Aug 17

My home warranty company has been giving me the run around, I decided to just pay to get the issue fixed on my own. I performed a Google search and found Appliance Works. Based on the number and quality of the existing reviews I called immediately. I got an appointment less than 48 hours from the time I called, completely reasonable service fee, and my technician Scott was extremely knowledgeable. Unfortunately, my washing machine isn't salvageable. Fortunately, Scott did a full diagnostic and figured out that spending $300 on the part we knew was broken would be futile, since there were much larger issues. I highly recommend Appliance Works and Scott.read more

John Barkhimer

23:37 15 Aug 17

Called in the morning because my fridge wasn't cooling any longer. They were able to give me an appointment for the same day between 1 and 3. I was so surprised when I received a call from Ty around noon that he was already on his way to the house. Ty was super friendly and very knowledgeable. He was able to quickly identify the issue and provide me with a reasonable cost for repair. My fridge was back to cooling in no time. Thank you for the quick response!read more

Patty Galati

22:47 31 Jul 17

Sam was here to replace the fan in my freezer in my refrigerator. He was very prompt courteous and knowledgeable. Cost for part and repair was very reasonable. I would recommend this company for any service. I would definitely call them again to service any of my appliances. Thank you Home Advisor for helping me find this company.read more

Edward Gatliff

21:48 25 Jul 17

Scott did a great job repairing our dryer. He also provided us with a lot of helpful information regarding the maintenance of our appliance. He was on time and contacted us 25 minutes prior to his arrival. Excellent service!!!...and pricing!!!!

Rhonda Sneed

14:42 08 Jul 17

Sam was very polite and knowledgeable about the issues with my refrigerator. He was honest about what needed to be done and what to expect in the future. He told me about the options I realistically had with the repair and didn't try to upsell services or repairs. I had three choices to go with that the manufacturer recommended and I chose Appliance works based on their ratings. I will definitely choose them again if I have any further issues.read more

Bob Crawford

18:08 07 Jul 17

Scott was on time and called in advance to let me know he was on his way--much appreciated. He quickly diagnosed the issue with the ice bucket and motor. Scott was able to fix the issue promptly and our ice maker is now back in operation! We've used Appliance Works previously and are happy we called again!read more

M Winsor

14:59 27 Jun 17

Great experience. Although that dreaded window for his arrival was 9:00-11:00, Jeremy called prior and came a little earlier! I had saved up 3 appliances for him to assess. He easily fixed what he could, and provided very helpful advice about the others. Very professional, AND when it was all said and done, at a very reasonable cost.read more

Gail Shapiro

17:43 14 Jun 17

Scott was a professional, well-informed service provider. The entire process took less than 15 minutes. Will definitely use his services again. BTW, he had a great sense of humor! Gail

Tom Martin

22:21 09 Jun 17

Guy showed up, had everything fixed and was out the door in under 90 minutes. He also showed up towards the beginning of the time slot I was told he would arrive (and it was an afternoon slot!). Good show appliance works. I hope I don't need you again anytime soon but if I do I know you'll provide a quality service.read more

Foster D. Coburn III

16:59 09 Jun 17

Scott initially came out and diagnosed the issue, gave me an idea of the cost to fix and placed an order for the parts. He returned a few days later to install everything. He explained everything along the way and answered a few questions I had. Great experience and glad to have a working fridge again.read more

Carley Campton

17:52 06 Jun 17

Scott went above and beyond to get the job done! I was relieved when he came so quickly to look at my refrigerator that stopped working. The control panel needed to be replaced but it would have to be ordered as nobody had it in stock in the valley. That would mean a couple more days of keeping my perishables on ice in my bathtub! Not an ideal situation. Even so, Scott was so personable and positive that he made me feel better about it. He said it was like camping which made me laugh! Before leaving, he did mention that there was a chance that he might happen to have this particular control panel, unused, in his garage. I couldn't have been more excited when he called first thing the next morning and asked if he could come install it!!!!!! He was quick, efficient, friendly, and knew exactly what he was doing! Call Scott if you need the job done right!read more

Eric Waldo

02:47 05 Jun 17

Called 8am in the morning, Scott showed up at 11am same day. Diagnosed problem in five minutes, my problem is fixed. Gave great info to prevent problem from happening again all for the price of service call. Highly recommended!

Paul Beach

02:28 03 Jun 17

Jeremy did a great job. He was very informative and professional. He diagnosed the problem we were having with our washer and completed the repair in a very timely manner. I would highly recommend him!

MaryAnn Radlinsky

00:46 31 May 17

GREAT job. First visit figured out the problem, second visit the problem was solved rather quickly. So helpful and gave advice about whether to repair or replace. Appreciated the help greatly!!

Adam Englett

17:28 20 May 17

Experience was amazing. We were squeezed into the schedule early due to the nature of our issue. Problem was quickly diagnosed and fixed, luckily Scott had the part needed on his truck. Scott was very courteous, polite, and explained everything very well. Couldn't be any happier with the service.read more

becky nelson

20:29 19 May 17

Great experience - I have used this company several times and they trustworthy and knowledgeable. I also recommend to anyone needing appliance repairs in Phoenix. A+ rating.

Brooke Schohl

21:30 18 May 17

I just called this morning as our dishwasher has a major leak, more like flooding out of the front of it. They arranged a same-day service call and Scott was awesome. Super helpful and honest. I'd definitely use this company again.

Lm Pavlick

17:18 12 May 17

This was another "refrigerator won't make ice" call for Scott. Fortunately for us, it was just the water supply line was frozen/blocked. Scott explained the situation, and was able to clear it quickly. Timing worked well for our next-day appointment. Overall a very satisfying experience. Would be happy to call Appliance Works again, and highly recommend.read more

Jeffrey Scott

13:29 06 May 17

Scott is extremely knowledgeable and provided detailed information about our wash machine. His passion for the field shows as does his expertise. I highly recommend him

Stephani Bubnick

03:45 05 May 17

Our technician was knowledgeable and courteous. He diagnosed and fixed the washing machine problem in less than one hour. He did not try to sell us anything that we did not need. The service fees were reasonable. We will definitely use this company in future.read more

chad rose

22:54 19 Sep 16

Samsung dryer wasn't turning. Called Appliance Works and Brett came out and took care of it for a fair price. Very professional and courteous. They are a small family business that I will gladly use again and highly recommend.

Brandy Goodman

18:36 29 Jul 16

Excellent service and was honest enough to tell me the repair cost more than a new replacement. Originally thought it may be ball bearings and found it to be the sator motor. This with current repair costs plus no guarantee of a future bearing issue (also a high cost repair) l asked about their inventory. Ty called the store for me to confirm hours as it was close to 4pm. I was able to purchase a replacement by 5pm and a %10 discount added due to just having a service call.read more

Karen Cohen

19:17 29 Apr 16

Scott arrived not only on time, but also actually a bit early. First impression was that he was very clean cut. He presented himself very professionally and friendly. He performed the work in a timely fashion and with a smile. He is extremely pleasant, patient, professional, knowledgeable and informative. He is totally honest in that he doesn't try to sell you something you don't need. As a matter of fact, he even thought it might be best for me just to buy a new oven, rather than repair mine, since it is going on 20 years old. Definitely not in his favor, but nonetheless, he offered that option graciously. I hope nothing of mine breaks again, but I would certainly welcome the opportunity to have Scott come back and perform the work if it did. Now on the other hand, the lady that answers the phone, Christine, is not as pleasant. She is efficient, but quite curt, abrupt and not warm or welcoming at all. As a matter of fact, if I hadn't read such great reviews on the company, I probably would have hung up and moved on to the next one. They really should have someone much more pleasant answering the phone to make a better first impression. Thank you Scott. You made up for it.read more

Brina Kaiser

20:11 13 Apr 16

Jeff is clearly expert at his craft. He quickly diagnosed the issue with my dishwasher after a thorough investigation and clearly explained my options. He delivered a quote for the repair but advised me that I could continue to use my older-model machine for some time - and that for the estimated repair cost it might be worth considering purchasing new. I am extremely satisfied with my experience with Jeff and Appliance Works. The $55 was a very fair price for diagnosing my issue. Also, I greatly appreciated the ability to schedule my service via chat on the website. I was able to multitask to get this done while getting my work done as well. Thank you!read more

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9605 N Cave Creek Rd
Phoenix, AZ 85020
Google Rating
4.8

Appliance Works

4.8

Sue Mackie

21:33 21 Dec 18

Andrew from Appliance Works came to our home to troubleshoot the problems we were having with our refrigerator. He explained the issue and gave us a few options for getting it repaired. He also suggested that we may be better off giving up on the fridge and getting a new one. I felt he was knowledgeable and honest about what we could expect if we did do the repair. We opted to buy new.read more

Deanna Sise

16:03 15 Dec 18

They rescued me!! Sent out a very nice guy to fix my dryer and did not charge me a arm and both my legs! Very happy they will be my people when I need help again!

udi katz

20:26 27 Nov 18

Superb service, 1st class family own!! I’ve enjoyed their service and will recommend them to everyone. They are always on time, great price and detailed attention to customer service

Judi Wooster

20:19 02 Nov 18

I now understand why this company has such great reviews. We're new to the area and I called them based on reviews. They were out the next day. Scheduling the appointment was easy and the girl handling it was very pleasant. The tech who came out was extremely knowledgeable and called ahead to let me know when he'd be here. He was very friendly and professional. He hated to tell me I needed a new washer, obviously because they're in the business of fixing them, but he didn't try fixing 'this or that' and charging me more. I will call this company any time I need something repaired,read more

Mariana

18:20 01 Nov 18

Second time using this company and they are the best of the best. I never like calling in for repairs because it obviously costs time and money, but they make the process more pleasant through honesty, punctuality, and kindness. The service tech that came to my house was Ty. It would be difficult to find a better company than this one.read more

Kathy Tinkelman

17:16 25 Oct 18

I very rarely rate five stars on anything, but they are that good. From the phone call to make appointment to repairman completing the job. Nice, professional, on time and reasonably priced. Highly recommended.

an Pe

16:31 24 Oct 18

Called to find out if they could repair our appliance. It can be possible. Receptionist was understanding with me and even let me vent about my frustration with my appliance. Definitely would call them back for any other future appliance mishaps.

Jim Toole

18:30 08 Sep 18

Appliance works - efficient at all levels both the schedulers and especially Jeremy – showed up on time actually early, he called before coming – solved the problem of my refrigerator not working and repaired yet – fair cost – Would highly recommend.

Wichita Bob

16:14 09 Aug 18

Scott showed within an hour to fix our Refrigerator. (We just purchased the Condo and the Refrigerator that was supposed to be in working order was dead.) Scott is extremely professional and seems very knowledgeable. He identified the problem within ten minutes and clearly explained the problem to me. He fixed the refrigerator within 30 minutes. Best appliance repair experience ever! Because we had such a clear understanding of the problem with the refrigerator - because of Scott - it was easier for us to get reimbursement from the seller of the Condo - even after closing.read more

Jennifer Cordell

23:21 03 Aug 18

Scott and his co-worker were prompt, friendly, and honest. They took the time to listen to my concerns and fixed my microwave promptly. I couldn't be happier with their customer service and I know exactly who I will call the next time I need an appliance repair. 5 stars!

Richard Roche

21:27 30 Jul 18

Scott and Andrew are nice guys, did a quick fix, at a good price. Will use Appliance Works from now on. Regards, Richard Roche

Scott Finkelmeyer

19:14 30 Jul 18

Scott from Appliance Works is by far the best, most knowledgeable service technician we’ve ever worked with. I highly recommend him for any appliance needs. Friendly, professional, fast, and extremely knowledgeable!

anita mercer

22:13 25 Jul 18

Sam, arrived on time, was professional, explained my repair problem for my appliance. Explained the cost and fixed my problem. He was very knowledgeable and exceeded my expectations. This is a great family owned business. I highly recommend Sam and Appliance Works. I will use them again.

Sam Macnab

03:05 16 Jun 18

Great service from the office staff to the technician they sent to my house !

Phillip Norris

16:24 15 May 18

Steve was great- the prognosis was a very expensive repair to newer Samsung washing machine that I'd had continual issues with, including a recall fix. Due to the cost of the repair I decided to go with a new washer. Regardless, Steve took the time to advise me on what to look for in buying a washer rather than pushing the expensive repairs for an awful washing machine.read more

Warren Duncan

00:56 01 May 18

Great company, very professional but friendly. I felt very comfortable with Ty, one of the techs. He instilled a lot of confidence, I felt he has the experience necessary to properly diagnose appliance issues. This is a honest company with which to do business. Everything was explained clearly without any high pressure tactics. I will definitely be recommending them to friends.read more

Bonnie Hoffert

16:46 27 Apr 18

Chris just left our house, and we are so pleased with his work. I called yesterday, and Jennifer was so helpful! I thought that maybe they would have to come out and diagnose the problem and then come back. She assured me that if they had the parts that Chris would finish the job in one visit. She was right! On top of it... I called late yesterday, and Chris was at our home at 8:30 this morning. Within an hour he fixed the oven and the ice maker, cleaned up and was off to his next appointment. Also the bill was certainly fair. I will use this company now for all my appliance repairs. Thanks so much!read more

Kim Smith

22:25 08 Feb 18

My property management company uses Appliance Works. Jeremy came out today for a problem with dryer shutting off and not drying clothes all the way. He was on time , professional and very courteous. He has been out before to the same property in Gilbert for another issue he's very knowledgeable and always gives great customer service !!! This is one of the best repair companies I have ever dealt with. Thanks Jeremy !!!!!read more

K Wheat

17:14 03 Jan 18

Another terrific customer service and technical repair experience with Scott at Appliance Works! You guys are professional, quick and efficient to respond and accurate to fix our technical issues with our household appliances. Thank you very much for becoming our #1 and only "go to" repair partner in Phoenix.read more

Melissa Pawlowski

05:04 31 Dec 17

The entire experience was excellent from start to finish. From Jen who took my call to Scott who did the actual work on my refrigerator I could have not asked for a better team. I found a company I can rely on for my appliance repairs.

Diane Sylvia

05:51 13 Dec 17

Scott arrived within the determined time frame. He efficiently evaluated the issues with our washer, explained the problems in an understandable manner, gave estimate for repairs. He was very friendly but professional in his demeanor. We would definitely call upon him again in the future. Thanks, Scott.read more

Karen Keilt

18:03 08 Dec 17

Appliance Works is definitely 5 stars!! My appointment was scheduled easily and for the date and time I needed, customer service is beyond great and the technician Scott M. was the best! He really knows his appliances, arrived on time, and was very pleasant! APPLIANCE WORKS is above and beyond the BEST appliance repair company ever!read more

Kay H

18:44 16 Nov 17

Scott has been my technician a number of times now and I couldn't be happier. Each time he has been prompt, professional, efficient and reasonably priced. Each time he has been out he has explained the issues he encountered, my options and costs. I trust that he is well versed in his field as well as honest and fair in our transactions. Appliance Works is the company I have come to trust anytime I have an appliance issue and I have enjoyed working with Scott. If you are looking for a professional, informative and fair transaction I would highly recommend Appliance Works.read more

Deborah Traub

22:08 14 Nov 17

Great customer service. Service charge applies toward repair for a month. Scott offered suggestions for new product vs repairing old. Polite, considerate, on time. Used this company many times. Highly recommend.

Art Coughanour

20:14 25 Oct 17

Sam's work was efficient and quick. He diagnosed the problem being the starter on the refrigerator and not the compressor which was a great relief. He could have told me it was the compressor and I never would have known the difference. Not only was he efficient and quick (he probably was out the door within 30 minutes of arrival), he also was very honest. If something else like this comes up again, Appliance Works will be my first phone call.read more

Michael Madden

18:48 20 Oct 17

I have used Appliance Works twice now and have been extremely impressed. Both times they were able to come out the same day to assist me for a very reasonable price. Scott fixed my refrigerator this most recent time and was extremely personable and was able to answer all of my questions with ease. The part I needed was only available out of state but Appliance Works was able to get it within a day of ordering it. I am very pleased with Appliance Works and will definitely continue to use them in the future. Highly recommended!read more

Rochelle Dalton

06:42 30 Sep 17

Sam explained how he was to fix the handle on the door of my microwave. He order the new handle. He said about 10 days. Timing was right. He fixed it. Perfect. He knew what he was doing, great job. Perfectly happy!

Chuck Hasenauer

12:09 14 Sep 17

Easy to schedule appointment. Showed up on time. Identified the issue. Gave estimate. Fixed it in about an hour. Left everything clean. Cost seemed reasonable. What more to say?

John Rippinger

17:52 07 Sep 17

Scott showed up on time, very friendly and knowledgeable about the three different appliances that needed repairs. He completed all the repairs and we are back to normal again. The price was exactly as he quoted. Scott is now our "go to" guy for appliance repair. And by the way, he is a dog friendly guy.read more

Jene Shaffstall

15:27 04 Sep 17

Scott was great. Personable, efficient, and very knowledgeable. Ice maker died and Scott was in and out in about 45 minutes. Probably would have been quicker except for all my questions. New ice maker working great. Definitely will call Scott for future repairs.

rhonda ross

18:35 24 Aug 17

Ty was awesome and I appreciated him going above and beyond his job. He helped me problem solve and even defended me via telephone call to another company when the technician was ....shall we say less than professional and accommodating! Unfortunately your company is not contracted with manufacturer of my appliances ...sad to say because I would've much preferred you working on my appliances! Once my appliances are not under warranty I will be calling you. Thank you for your service and for hiring such awesome workers!read more

Helen Swiatek

17:41 24 Aug 17

I engaged Appliance Works due to the ratings on the internet, and was not disappointed. They were extremely nice on the phone while booking the appointment, and explained exactly when the technician would arrive. Scott - called 10 minutes before he arrived, which was at the beginning of the time expected. He was courteous and professional. Within 10 minutes he resolved the issue with our refrigerator - which was in a hot garage. The cost was reasonable and he made sure I understood that he took into consideration how much should be spent on a repair for an older refrigerator. I would recommend Appliance Works and Scott! (Cave Creek)read more

Amy Santoni

23:00 18 Aug 17

Great experience. Estimate of cost was discussed before repair. Arrived in the arrival window and seemed very knowledgeable. Would recommend and use again!

Laura Senff

21:09 16 Aug 17

My home warranty company has been giving me the run around, I decided to just pay to get the issue fixed on my own. I performed a Google search and found Appliance Works. Based on the number and quality of the existing reviews I called immediately. I got an appointment less than 48 hours from the time I called, completely reasonable service fee, and my technician Scott was extremely knowledgeable. Unfortunately, my washing machine isn't salvageable. Fortunately, Scott did a full diagnostic and figured out that spending $300 on the part we knew was broken would be futile, since there were much larger issues. I highly recommend Appliance Works and Scott.read more

John Barkhimer

23:37 15 Aug 17

Called in the morning because my fridge wasn't cooling any longer. They were able to give me an appointment for the same day between 1 and 3. I was so surprised when I received a call from Ty around noon that he was already on his way to the house. Ty was super friendly and very knowledgeable. He was able to quickly identify the issue and provide me with a reasonable cost for repair. My fridge was back to cooling in no time. Thank you for the quick response!read more

Patty Galati

22:47 31 Jul 17

Sam was here to replace the fan in my freezer in my refrigerator. He was very prompt courteous and knowledgeable. Cost for part and repair was very reasonable. I would recommend this company for any service. I would definitely call them again to service any of my appliances. Thank you Home Advisor for helping me find this company.read more

Edward Gatliff

21:48 25 Jul 17

Scott did a great job repairing our dryer. He also provided us with a lot of helpful information regarding the maintenance of our appliance. He was on time and contacted us 25 minutes prior to his arrival. Excellent service!!!...and pricing!!!!

Rhonda Sneed

14:42 08 Jul 17

Sam was very polite and knowledgeable about the issues with my refrigerator. He was honest about what needed to be done and what to expect in the future. He told me about the options I realistically had with the repair and didn't try to upsell services or repairs. I had three choices to go with that the manufacturer recommended and I chose Appliance works based on their ratings. I will definitely choose them again if I have any further issues.read more

Bob Crawford

18:08 07 Jul 17

Scott was on time and called in advance to let me know he was on his way--much appreciated. He quickly diagnosed the issue with the ice bucket and motor. Scott was able to fix the issue promptly and our ice maker is now back in operation! We've used Appliance Works previously and are happy we called again!read more

M Winsor

14:59 27 Jun 17

Great experience. Although that dreaded window for his arrival was 9:00-11:00, Jeremy called prior and came a little earlier! I had saved up 3 appliances for him to assess. He easily fixed what he could, and provided very helpful advice about the others. Very professional, AND when it was all said and done, at a very reasonable cost.read more

Gail Shapiro

17:43 14 Jun 17

Scott was a professional, well-informed service provider. The entire process took less than 15 minutes. Will definitely use his services again. BTW, he had a great sense of humor! Gail

Tom Martin

22:21 09 Jun 17

Guy showed up, had everything fixed and was out the door in under 90 minutes. He also showed up towards the beginning of the time slot I was told he would arrive (and it was an afternoon slot!). Good show appliance works. I hope I don't need you again anytime soon but if I do I know you'll provide a quality service.read more

Foster D. Coburn III

16:59 09 Jun 17

Scott initially came out and diagnosed the issue, gave me an idea of the cost to fix and placed an order for the parts. He returned a few days later to install everything. He explained everything along the way and answered a few questions I had. Great experience and glad to have a working fridge again.read more

Carley Campton

17:52 06 Jun 17

Scott went above and beyond to get the job done! I was relieved when he came so quickly to look at my refrigerator that stopped working. The control panel needed to be replaced but it would have to be ordered as nobody had it in stock in the valley. That would mean a couple more days of keeping my perishables on ice in my bathtub! Not an ideal situation. Even so, Scott was so personable and positive that he made me feel better about it. He said it was like camping which made me laugh! Before leaving, he did mention that there was a chance that he might happen to have this particular control panel, unused, in his garage. I couldn't have been more excited when he called first thing the next morning and asked if he could come install it!!!!!! He was quick, efficient, friendly, and knew exactly what he was doing! Call Scott if you need the job done right!read more

Eric Waldo

02:47 05 Jun 17

Called 8am in the morning, Scott showed up at 11am same day. Diagnosed problem in five minutes, my problem is fixed. Gave great info to prevent problem from happening again all for the price of service call. Highly recommended!

Paul Beach

02:28 03 Jun 17

Jeremy did a great job. He was very informative and professional. He diagnosed the problem we were having with our washer and completed the repair in a very timely manner. I would highly recommend him!

MaryAnn Radlinsky

00:46 31 May 17

GREAT job. First visit figured out the problem, second visit the problem was solved rather quickly. So helpful and gave advice about whether to repair or replace. Appreciated the help greatly!!

Adam Englett

17:28 20 May 17

Experience was amazing. We were squeezed into the schedule early due to the nature of our issue. Problem was quickly diagnosed and fixed, luckily Scott had the part needed on his truck. Scott was very courteous, polite, and explained everything very well. Couldn't be any happier with the service.

becky nelson

20:29 19 May 17

Great experience - I have used this company several times and they trustworthy and knowledgeable. I also recommend to anyone needing appliance repairs in Phoenix. A+ rating.

Brooke Schohl

21:30 18 May 17

I just called this morning as our dishwasher has a major leak, more like flooding out of the front of it. They arranged a same-day service call and Scott was awesome. Super helpful and honest. I'd definitely use this company again.

Lm Pavlick

17:18 12 May 17

This was another "refrigerator won't make ice" call for Scott. Fortunately for us, it was just the water supply line was frozen/blocked. Scott explained the situation, and was able to clear it quickly. Timing worked well for our next-day appointment. Overall a very satisfying experience. Would be happy to call Appliance Works again, and highly recommend.read more

Jeffrey Scott

13:29 06 May 17

Scott is extremely knowledgeable and provided detailed information about our wash machine. His passion for the field shows as does his expertise. I highly recommend him

Stephani Bubnick

03:45 05 May 17

Our technician was knowledgeable and courteous. He diagnosed and fixed the washing machine problem in less than one hour. He did not try to sell us anything that we did not need. The service fees were reasonable. We will definitely use this company in future.

chad rose

22:54 19 Sep 16

Samsung dryer wasn't turning. Called Appliance Works and Brett came out and took care of it for a fair price. Very professional and courteous. They are a small family business that I will gladly use again and highly recommend.

Brandy Goodman

18:36 29 Jul 16

Excellent service and was honest enough to tell me the repair cost more than a new replacement. Originally thought it may be ball bearings and found it to be the sator motor. This with current repair costs plus no guarantee of a future bearing issue (also a high cost repair) l asked about their inventory. Ty called the store for me to confirm hours as it was close to 4pm. I was able to purchase a replacement by 5pm and a %10 discount added due to just having a service call.read more

Karen Cohen

19:17 29 Apr 16

Scott arrived not only on time, but also actually a bit early. First impression was that he was very clean cut. He presented himself very professionally and friendly. He performed the work in a timely fashion and with a smile. He is extremely pleasant, patient, professional, knowledgeable and informative. He is totally honest in that he doesn't try to sell you something you don't need. As a matter of fact, he even thought it might be best for me just to buy a new oven, rather than repair mine, since it is going on 20 years old. Definitely not in his favor, but nonetheless, he offered that option graciously. I hope nothing of mine breaks again, but I would certainly welcome the opportunity to have Scott come back and perform the work if it did. Now on the other hand, the lady that answers the phone, Christine, is not as pleasant. She is efficient, but quite curt, abrupt and not warm or welcoming at all. As a matter of fact, if I hadn't read such great reviews on the company, I probably would have hung up and moved on to the next one. They really should have someone much more pleasant answering the phone to make a better first impression. Thank you Scott. You made up for it.read more

Brina Kaiser

20:11 13 Apr 16

Jeff is clearly expert at his craft. He quickly diagnosed the issue with my dishwasher after a thorough investigation and clearly explained my options. He delivered a quote for the repair but advised me that I could continue to use my older-model machine for some time - and that for the estimated repair cost it might be worth considering purchasing new. I am extremely satisfied with my experience with Jeff and Appliance Works. The $55 was a very fair price for diagnosing my issue. Also, I greatly appreciated the ability to schedule my service via chat on the website. I was able to multitask to get this done while getting my work done as well. Thank you!read more

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