Reviews

Appliance Repair Reviews

Here at Appliance Works, we’re proud of the work we do. We know that there are many appliance repair services out there, but not all of them are so willing to put links to the major review sites right on their site. We’re more than happy to let you know what others are saying about our fridge repair, washer repair, stove repair, and appliance repair across the board. Click on the links below to find out why we’re one of the most trusted business and home appliance repair companies serving the Phoenix area. Then call us at 602-635-7586 to set up an appointment!

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Local Reviews

Rated 4.9 out of 5 stars based on 669 customer reviews

Map of Scottsdale, AZ

Great service!




Scott is awesome - so knowledgable and professional. Have referred many times.


Map of Cave Creek, AZ

Scott's Service





Map of Chandler, AZ

Highly recommend Jeremy





Map of Phoenix, AZ

Fast and Friendly





Map of Phoenix, AZ

Great Service




Scott had the knowledge to figure out what was wrong and he had the part on the truck. That's pretty rare these days. Very happy.


Map of Phoenix, AZ

Great service from the office to the technician





Map of Apache Junction, AZ

Great service, knowlegeable and profesional




the serviceman was friendly and professional. He diagnosed the problem pretty well without doing anything but did his due diligence to confirm it.


Map of Phoenix, AZ

Excellent Service, Very Helpful




I called after my LG refrigerator's ice/water stopped working. The receptionist was very friendly and professional and set me up with an appointment right away. Cody was very helpful and professional. I would recommend Appliance Works to others in need of appliance repair.


Map of Cave Creek, AZ

Great service




Scott wa great! He checked over our entire refrigerator and gave us his honest opinion. Although most everything he checked out appeared OK, he admitted he also could smell the electrical odor which was coming from the unit. He was extremely honest with us and we so appreciated that. We will call Appliance Works in the future and hope whomever we get is as honest and helpful as Scott.


Map of Mesa, AZ

Great and quick service reasonable price





Would Recommend!




Prompt and professional service. Reasonable rates too. Highly recommend.


Awesome seevice




Have used in the past, on time, honest and very pleasant. Sam is our go too guy! Exactly what we look for when it comes to repair work. Thank you so much Sam !


Fixed




My oven was repaired in a timely manner. Service person did a great job.


Superior Service!!!





communicated well, very detailed, courteous, great price, thank you




Scott the repair man and Jennifer in the office that set up the repair were beyond polite and fun to talk to. Very professional. I manage the property that we are talking about and I live in another city. I have to rely on the people that work for me, because most of the time, I don't know what the issue is nor have I seen the issue. My professionals have to do the work for me and I have to trust them... thank you Appliance Works for Jennifer and Scott. I will always use your company.


Great Service




He did a diagnosis told me his findings and he had the part with him and quickly installed it


Great Service at a reasonable price. I will use them again.





Fast response; quick repair; personable repairman





Quick, friendly, and helpful




Scott was awesome. Fixed our dishwasher in 10-15minutes and helped explain to me to keep things from happening again. Very nice guy as well.


Excellent Repairman!!!




Cody showed up and just went straight to work... no up-selling, no fear talk of what could be wrong. Just straight to work! Something much appreciated when repair is done in the middle of the day. Honest, provided tips and simply left with a small sales reminder that they work on all type of appliances. Excellent!!!!!! 5+ Stars!!!


Great service and timely but did not resolve my issue





Service was excellent.




From start to the finish of repair, my experience with Appliance Works was excellent. The customer service representative was very professional on the phone. I received next afternoon service on my 13 yo Whirlpool electric clothes dryer. Jeremy arrived at the beginning of the appointment window and diagnosed the problem within 10 minutes. With all the info available through his tablet computer, he was able to find the part needed in inventory and offered to pick it up same day. I agreed and after he returned, he installed the part, cleaned out all the excess lint inside the dryer, and conducted a number of tests to make sure it was fixed. He worked fast and efficiently. I almost bought a new dryer, but am happy that I got this one fixed (less stuff in the landfill, at least till it finally conks out.)


Awesome Service




Quick to schedule. Tech was great went through all the options and repaired same day


Worked on clothes washer




Technician was great. Only problem was when he was done diagnosing the problem, the bill was $95 and I was told on the phone while making the appointment it would be $55. Technician said it was because of my location. The person on the phone knew my location when she told me the price. Felt a little ripped off.


VERY SATISFIED WITH SERVICE.




IF, AND WHEN WE NEED AN APPLIANCE REPAIR MAN, WE WOULD DEFINITELY CALL FOR SAM AGAIN.


Service call




Jeremy was professional and did his best to find the issue. He could of said it could not be fixed and recommend a costly part. But he persisted and found a quarter stuck in the pump. I appreciated his persistence and would recommend this company!


Great service, Tony is a pleasant and knowledgeable man, courteous service.




Glad we found Appliance Works we share our good find with family & friends. Thank You!


Good service at a good price




Sam was great. Fast and knowledgeable and very pleasant


Excellent service.




Scott was very knowledgable - quickly diagnosed the problem and made an efficient repair.


Good quality service





great service




very personable and informative and knowledgeable.


Scott




Great job Scott!


Great service!! Friendly, prompt, good people




I will use and recommend them to everyone.


good fix




Finally have my ice maker back.


Quick and efficient service




The repair person called me after completion to let me know what his finding were. Awesome service.


Awesome Service, Honest and straight forward




Sam explained everything to us before fixing the ice maker, gave us the option of not doing it, because it needed an additional part, which he told us about on the first visit. We opted to have the ice maker repaired, Sam stated he will still look into an option to adjust or fix the micro-switch and will let us know. Super individual, if needed we will use him again.


Great service, Scott was extremely knowledgable and professional.




I would definitely recommend Appliance Works.


Superior service




Scott was very friendly and knowledgeable. He answered all of my questions and explained the problem with my microwave. I felt very comfortable around him and will request Scott for any future repairs.


Very responsive and quickly corrected problem





Excellent





Professional





Highly Recommend!




I called @8 AM. Scott was there @ 11. Problem with washing machine diagnosed in a few minutes. Very minor problem it turns out. Scott was very knowledgeable and told me what I needed to do to prevent recurrence of the problem. Plus the service call is guaranteed for 30 days. So if something more goes wrong within 30 days the service charge will roll over to cover part of additional service costs. Overall very pleased!


GREAT SERVICE, COMPREHENSIVE TESTING, RECOMMENDATIONS





Quick service. Very knowledgeable.




Excellent service. Will bookmark this appliance repair company! Thank you for your attention to my dryer. Cheers!


Price great, service exceptional.




The entire experience from Christene in the office to Scott's service, attitude and demeanor were superior to any we've experienced. On time, thorough and very knowledgeable. Scott was a gentleman and we will call again should the need ever arise.


Fantastic Service!




Scott arrived on time and ready to diagnose my dishwasher problem. I will only use Scott and Appliance Works for my future appliance issues.


Washer works like new




My 7 year old Whirlpool Duet front loading washer stopped draining properly. I was concerned that fixing it would be too expensive, and I might do better to invest in a new machine. I had an ideal what the problem might be, and Scott gave me a ball park estimate as to the cost on the phone, while explaining, he needed to run diagnostic tests first to be sure. He was on time, professional, and did exactly as he promised. He had the parts needed on his truck. My machine now runs like new. My cost was $300. I was emailed a receipt. Scott was great.


Great service call; clean, courteous, helpful.





Great service




Was very impressed the technician showed up on time, was very respectful and took time to explain everything. Very concerned about my wants and needs and also respectful moving around the house. Would use this service again in the very near future. Now I see why the have received a A+ BBB rating.


Quick response




Was out the day after i submitted the request, had to order a part and was repaired the next day!!


Reliable





Amazing service




Choose them


Great Service




Jeremy was great.


Great experience all around





Prompt courteous service. Would recommend to friends




Arrived on time. Diagnosed the problem and repaired it


Cody (very personable) is quite knowledgeable regarding appliance repairs.





Great service




Right on time! Very good service. Found the problem right away!


Fast and reliable!




After the plumber (Belsito Plumbing don't use) gave my wife the run around for $150+ svc call and didn't diagnose or fix the problem... Rowan and appliance works showed up, diagnosed and fixed the issue with our dishwasher in 30mins for less!!! ApplianceWorks rocks.


Review





Great Service




Cody did a great job! Very helpful!


Great Service experience




Scott was great. Very friendly and super knowledgeable. I would highly recommend this repair service.


Ice maker replacement




My experience was great. Jeremy knew his stuff, answered all of my questions and was thorough. My only complaint was that he was 40 minutes later than he said he said he was going to be when he called to say he was on his way and blamed it someone else. I would have preferred he took responsibility for it (even if it was someone elses fault) rather than blaming someone else. Other than that, my experience was great.


Great Service




When i called, they had an appointment for about 24 hours later. Jeremy arrived a few minutes early and quickly diagnosed the problem. He gave us all of our options, including buying a new dishwasher as the cost of the part we needed was about the price of a new machine. The cost of evaluating our machine was quite reasonable and they deduct it from any repairs that are done. I chose Appliance Works on the strength of other reviews and was not disappointed. I would definitely use them again.


expedient





Expert service




Very thorough and thoughtful job by the technician


Nothing short of the definition of a professional. Timely, clean, thorough, explained everything in detail and certainly knows his trade.




I will share the Appliance works name along with Scott to whoever needs appliance service. Outstanding experience and service.


Refrigerator ice maker needed repair




This was another "refrigerator won't make ice" call for Scott. Fortunately for us, it was just the water supply line was frozen/blocked. Scott explained the situation, and was able to clear it quickly. Timing worked well for our next-day appointment. Overall a very satisfying experience. Would be happy to call Appliance Works again, and highly recommend.


Efficient and Effective




Will call Appliance Works again if I ever have appliances in need of repair. Sam was here as scheduled and the repairs were done quickly.


Prompt, professional and let us know the problem with our ice maker , thanks




Very good customer service


Quality




Sam was very good and provided an explanation. Professional and knows his stuff.


Cody k





Great Job




Chris was clean, friendly, prompt and the price was fair. Repair was completed in a timely manner. I would use Appliance Works again for my repair needs.


GREAT SERVICE GOOD DISPOSITION AND COURTEOUS




JEREMY WAS VERY HONIST AND WENT OUT OF HIS WAY TWICE TO GET PARTS AND ONE OF THOSE TOOK 2 OUTLETS TO GET PARTS.HE DID A GOOD JOB IN TROUBLESHOOTING ARE PROBLEM.


Microwave




Excellent


Great service





Great company to deal with.




THEY GO OVER AND BEYOND EXPECTIONS OF CUSTOMER SERIVCE.


Friendly service and fair price





Good Service




The technician was very knowledgeable, knew right away what the problem was. The only downside to the whole situation was the part needed to do the repair would take about 3 weeks to get. Other than the part delay I was very satisfied with the service and would use them again if needed.


Super service!




I would use Appliance Works again if I needed help. They lived up to their appointment time; technician brought the parts he thought might be needed; got right to work; fixed the problem and was on his way to the next customer. Great experience with super service.


On time, went right to work. Completed a tough job in a reasonable time frame.





excellent, timely service.




Very pleasant technician. Solved my problem so I'm happy. Definitely will recommend Appliance Works to others in my neighborhood.


Professional, Friendly, Same-Day Service




I called Appliance Works to repair the top rack of my KitchenAid dishwasher. (The plastic parts in the assembly that slides the rack in/out of the dishwasher had broken, which is apparently a common problem.) They were able to schedule me for a same-day service. Scott was on time (in the first hour of the four-hour window they gave me), and called in advance to let me know he was on his way. He was professional, courteous and knowledgeable. Replaced the defective parts with a better stainless steel assembly. I did not do much comparative shopping on price (I was more concerned about finding a reputable company and the price difference, if any, wasn't likely to be huge given the project). I will gladly call them again with other appliance issues.


Awesome service




Scott was extremely knowledgeable and efficient in making repairs to our refrigerator. He also answered our questions and provided tips for keeping other appliances in good repair.


Great Technician !




Great experience with very knowledgeable technician. Would definitely use this company again . Fair pricing also.


Appliance Works to the RESCUE!




I run a nonprofit and dog rescue and when our appliances can no longer keep up, Chris from Appliance Works comes out immediately and gets us back in business right away 🙂


very happy with the service




revived my 30 year old subzero fridge and is working like new again


Very Professional and Reliable. A little pricey but worth it.





Fast and friendly repair. Will definitely use them again.




Found the problem and returned the same day with parts and repaired. Would definitely recommend Jeremy and appliance works for future needs.


Fast, Efficient, Honest Service




This was the best service I have received from any on site repair company. The appointment booking was fast, there was very little wait time between scheduling and the appointment. The half-hour call ahead of his arrival made it easy for me to just leave work and we arrived at the same time. Very convenient. Although the repair is likely more than what I can get a new machine for, every question I asked was answered quickly and honestly as well as accurately. The problem was explained, the solution explained and a quote, with estimated time to completion, was provided. Will definitely be using this service in the future and would recommend it to anyone.


Great service




Chris came in and fixed my washing machine . He was very nice and he got the job done fast.


Repair man had to get a part and said he would be back. He was and got it fixed in a timely manner.




We would use this company again


Extra mile and a half




I called Jeremy to say I had a grave leak after he left my house. He said he would be right over, but before long, I called him back to say I found the problem and wasn't anything he should be concerned with. Well, he was on his way and he insisted on coming over to take a look anyway. He did come by and even though the problem was not associated with his recent repair, he helped me to fix the problem. Wow! This is not the first time I have had a great experience with these folks at Appliance Works. I endorse and recommend them because that is what you do when folks operate at a higher level. You spread them around.


great professional service





Excellent Dishwasher Service




Chris was very professional. He quickly identified our problem and fixed it. When I asked him to make one extra adjustment, he did it happily and again quickly, even though it meant taking off the cover again.


Friendly good service





Glad I Called




Glad I called Appliance Works as finding a good repair person who is not in the habit of selling you unneeded repairs. Sam was prompt and analyzed the situation quickly. Clearly explained what was required for the repair and the cost for replacing my garbage disposal (I needed a new one as I suspected). My refrigerator is need of a new fan which Sam will handle in the near future as soon as we can coordinate our schedules (mostly mine). I highly recommend this family owned business.


I had a problem with my dishwasher. Dan called me to advise me of his intented arrival.





Great Service




-Sam was very helpful and explained alot about the issue which made me learn in the future how to possibly avoid having problems with my dishwasher again.


Great service




Very informative and explained every option


On time. Friendly, knowledgeable and professional.




Would call again.


REfrigerator Repair




Tech did an excellent job. This is the second time I have used Appliance Repair and I have been very happy with their work! Thank you !


Awesome Appliance Repair




This company is efficient and on-time. Outstanding.


Found the problem had to tear the whole dryer apart





Quick service and speedy repair





Great service




Scott was prompt, polite and professional, everything one would wish for in an appliance repairman.


Great Service




I couldn't be happier.


Friendly, competent, honesty




I had a problem with a microwave and I was so afraid I might have to replace the whole unit. Same went through the diagnosis and all was needed was a reset. If I need these services again, I would definitely call them and I would recommend them to my friends


Trustworthy and Professional




We were very pleased with the professionalism shown and the honesty in what their thought was for potential repair or replacement. Sam could have easily said he'd fix the appliance; however it would end up costing us quite a bit and there was no guarantee that he would actually be able to reach the Freon leak.


I love Appliance Works.




This is the second time I have used Appliance Works and I will always use them. They are efficient, honest, and trustworthy. One time they couldn't fix my problem and told me so. The next time they quickly fixed my dryer.


POLITE, GREAT SERVICE




WILL USE YOUR COMPANY AGAIN & WILL RECOMMEND TO FRIENDS & NEIGHBORS.


Great company to deal with.




In todays world it is hard to find a customer service oriented service company. Appliance works is awesome. They really have gone over and above. Their technician Sam was one of the best repair guys I have seen and dealing with the office was a pleasure.


Fast and Great Service!




Jeremy was able to come out quickly and determine what was wrong with my dryer. He was extremely helpful. I definitely am glad I went with Appliance Works


Thanks Scott




Great customer service


Refrigerator ice maker service




Scott did a super job determining the issue with our ice maker and fixed it quickly.


Quick diagnosis and options toward the future




Honest, straight-forward discussion of the problem and solutions.


Refrigerator Repair




Refrigerator was not cooling. Sam diagnosed the issue and had it repaired within 24 hours after we defrosted the freezer. Would use again without question.


Great service




Fast efficient and knew what he was doing.


Good service




Scott was on time and repaired the dryer with no issues. Even let me sweep up behind machines before he pushed them back.


Quick, friendly service. Great value!





"Great service the best,very friendly ,knowledgeable and efficient. Answered all my questions even though I kept asking the same thing. Thank You 😊




Scott is very good 😊 he knows his appliances. We had to call him out on Tuesday for our dishwasher and then again that same week on Thursday for our Washer. He was very efficient and polite each time. Thank you. And he got me back to work with my housework.


washer





right on time





Great service and knowledgable repair man!




Scott is awesome and really knows his stuff. He was able to fix my specialty fridge/freezer that others could not.


Professional and knowledgeble in all aspects of his job





Quick repair




I have used them Appliance works in the resent past and again found them to be an excellent service. I found their price for repair reasonable. I will continue to use them.


Fast, Friendly & Affordable




Our fridge stopped working on a Sunday, left a message and they called me first thing Monday morning! Chris, our tech, came out around noon and had our fridge up and running within minutes. I was impressed with how fast they got someout out to the house and with how quick Chris fixed the issue. Great service and I will definitely use Appliance Works in the future! Thank you!


Right to the point and awesome service great service technician




Pleasant quick simple right down to it


Another fantastic experience with Appliance Works!




Third time is the charmiest of charms. Jeremy was just as thorough and professional as the last repairman you sent out, highly professional, and personable! Job well done!


Quality Repair Man





Scott M is the best!!!




Scott M at Appliance Works is super courteous, punctual, and is clearly an expert in his field. Scott takes the time to properly diagnose the root cause, all whilst explaining the root cause to you in a simple manner that anyone can understand. Thank you so much Scott for the excellent service, and education!


Great Service




Very impressed with the service that Scott provided. Would recommend to others.


great service





Great Service, Knowledgeable Repairman




Scott called about 15 minutes before arrival and arrived within the window set. I felt he was very knowledgeable and gave me repair options and advice.


Super work !! timing was better than I could possable hope for




Top shelf performance by Scott , arived very quickly had all the nessessary materials with him and was done in A very short time


Terrific service, very honest and knowledgeable.




Scott was great to work with. Did an excellent job.


Great service!




Sam came out to repair a leak in my refrigerator. He was very pleasant and knowledgeable.


Fridge repair




Great service


Excellent Fast Service




Scott is simply THE BEST technician and Appliance Works is a pleasure to work with. From speaking with Jen who helped schedule an emergency appointment to Scott who resolved the problem quickly and as inexpensively as possible I could not be happier with Appliance Works! BEST IN THE VALLEY!!!!


Great, honest service




I have used Appliance Works twice now. They are a very honest company. The technician knows what he is doing and does not over diagnose. I've used them on my rental property twice I have not met him in person but both times I've been very satisfied with the work he's done and with the pricing.


Great service with great suggestions for ither,appluances!! I've





Great service and reasonable price. Very prompt





Great service




Very happy with their service. Showed up on time, knew right away what the problem was. Thank You Sam you did a great job.


Great Service




Very grateful that it was a minor fix. On time. Easy solution. Fast fix.


Well done and quick





Fast and friendly




Chris was fast and friendly. Also, he didn't mind me looking over his shoulder while he worked.


Very timely, honest,




Called prior to arrival, on time, came recommended from others, checked error codes, gave a parts cost estimate, and recommended an appropriate plan of action, highly recommend.


Great Service




Scott was prompt, courteous and knowledgeable! I very much recommend him and the company!


Outstanding service!




I called Appliance Works late yesterday afternoon & they were able to send a tech out today. The tech called to ask me if it was ok if he showed up a bit early. That's a first! We were happy to welcome him early. Scott (the tech) really impressed us with his business- like manner, vast knowledge, & patience. He explained the problem with our washer in terms that we could easily understand. This family-owned & run business is the very definition of "excellence."


Great Service




Jeremy is an excellent tech. He waited for my washer to go through a full cycle to see it was working properly.


Refrigerator Repair work




Sam was very professional and call prior to the range of our appointment to let me know when he would arrive and he was right on time. Although my Fridge was going to be too expensive for the parts to repair and we opted not to move forward. I was appreciative of his advice and willingness to try other repairs to see if it was a possible cheaper part.


Honest Service




Prompt, thorough, pleasant and informative serviceman.


Very pleasant and knowledgable technician




Sam could not repair our refrigerator, because the needed part is no longer available. However, he was very pleasant and courteous and did his best to try to track down the part. I would definitely call Appliance Works again in the future.


Great technician




Great experience. The service was A+. I'm a realtor and I will be recommending you to my clients when they are in need of repairs.


Prompt, efficient, very pleasant and right to the job at hand. A definite recommendation.





great service, knowledgable repairman




Scott was very knowledgable about our refrigerator and easily diagnosed the problem. Once he obtained the needed part, he replaced it efficiently, and provided tips to keep our unit working smoothly in the future. A great service experience.


Great service




Scott was professional, polite and pleasant.


Great Service!




Scott came in and looked at the washer. He was so nice and efficient. He explained it would be better to buy a new washer. I would use Appliance Works every time!


Great Service




Although our washer was too far gone to repair, the repairman gave us great advice on which brand to purchase for a new one, instead of trying to make a sale on the repair. I will call again for repairs on other appliances when needed.


On time, great customer service!





Great service, on time and very knowledgeable.




Great experience.


Sam was great!




I was really happy with the service I received. Sam was prompt, efficient & very professional. I'll be using them for all our appliance repairs.


Great Service




Scott is terrific. He is extremely knowledgeable. We had a different repair company come out and they were unable to fix our refrigerator. We decided to go to a different company. Now we only use Scott.


Would definitely call again





Rowan provided great service! He explained what he was doing and why. The cost of repair was below my expectation. I am very pleased!




Appliance Works was a random choice on my part. It was a great choice!!! I highly recommend Appliance Works for any appliance repair. The repair came with a 90 day warranty.


Felt The Company Was Honest




We were having refrig cooling issues. After looking at several possible causes, suggested it was the sealed freon line. He explained the option of trying to attempt to solve the problem but in the end, suggested it may not work and to get another refrig was the best option even though our current refrig is only 6 years old. Only service call charged and provided what we thought was good, honest feedback.


great service





Refrigerator Repair Service




Scott M was very helpful and informative. He was upfront about the cost of repairs and although we have ultimately decided against replacing the compressor we definitely would contact the firm and request Scott to help with any future appliance repairs.


Great service!




Scott was great. He was very knowledgeable, very honest, very timely and a wonderful person to deal with. I will definitely call him for future appliance repairs.


GOOD JOB





Incredible Service




I was blown away with the speed, quality, friendliness, and expertise Scott provided. My broken refrigerator was repaired within 2 hours of placing the call to Appliance Works, and I could not have been more pleasantly surprised with the results of the service call. I would recommend this company to everyone!


Excellent service




On time, knew exactly what the problem was, ordered the part and returned and installed without an issue. Sam was great!


Appliance W0orks




Great courteous sevice with detailed explanations and knowledge. Will definitely use again.


Great Service




Our Tech Scott, showed up on Time as scheduled. He was knowledgeable, polite and resolved the issued quickly. couldn't be happier


Dryer repair




Great service. Showed up when promised and made the repair and all smiles again thanks to Scott.


Best appliance service I've ever had




Scott came over to my home today, I was immediately impressed with his professionalism and friendly personality. He quickly diagnosed the problem with my washing machine and had it fixed in no time. I will definitely be using Scott for all future appliance repairs.


Friendly & Efficient





Fixed washing machine in 2 and a half hours so I could use it that night.




My husband called the best repair service!! I was so happy with Sam's manners, his care and cleanliness of the washer and the area it was located as well as his diagnostic skills and his repair job. Also he was able to get the part needed right then rather than the next day. I highly recommend Appliance Works - ask for Sam!


Wonderful repairman




Repairman worked extremely hard to remove lodged sock in mechanism.


Finally!!! A company that is all about customer service....




In this day & age, the art of Customer service is quickly vanishing. BUT - Sam from Appliance Works has restored my hope in the possibility of Customer Service! Sam was not only considerate & well mannered, he was also very knowledgeable. His professionalism in explaining all of my options, gave me the comfort in making the decision I needed to make to move forward in fixing my problem. I would recommend this company & Sam for your appliance needs. Thanks Sam!


Great Service




Service Tech did a thourough evaluation and gave advice on alternatives. We decided to delay further action and follow the advised procedures. Within hours, our problem with refrigeragor resolved to our satisfaction. Thanks Jeff


Very Pleased With Service Result but Price Too High




I think the price was too high because my repair was simple. A new knob (or dial) was needed to be able to turn the heat monitor from one setting to the next. I hope I described this well enough. The $55 travel fee should have been deleted, I think. So the $95 charge seemed high to me. Scott seemed very knowledgeable and was very polite. I will probably call on Appliance Works again in the future, hoping charges will be very reasonable also. Thank You, Delores


refer repaer





Dryer maintence kit installed Great Service and knowledge tech.Good price




The service was great and the tech was very knowledgeable on what was to be repaired with our KitchenAide dryer. Very Professional and great customer service. I would recommend your service to all my friends and family.


Outstanding technician, great interactive skils




I would definitely seek out this company's services again! thank you for fixed fridge and for peace of mind.


Prompt service





A Company You Can Trust




Came on time, figured out the problem, ordered the part, came back and installed the part and the appliance works. What more could you ask for?


Great service




Scott, is always on time, up to date on the latest and very professional.


Great Service




Sam was right on time. He was professionally friendly, was able to get the item that was wound around the agitator, made a phone call, and let me know the price of the replacement parts. Absolutely wonderful customer service.


Great customer service




Appliance Works is a great small business! I will use them again if the need arises!


Completed quickly. Great service.





Washing Machine Repair




I have had my washing machine break a couple of times and I am so glad that I have reached out to Appliance Works! They are prompt, nice and inexpensive. Ron was very helpful and I have already recommended Appliance Works to some friends.


Outstanding Service




Scott M was simply outstanding! There is no other technication I would have work on my appliances, period. He was extremely professional, personable, knowledgeable and provided my wife and I comfort knowing the job was done correctly the first time.


Honest, fair and pleasant. He was great





Great Service




Scott is well informed, identifies the problem and has repaired my dishwasher and washing machine. I highly recommed Appliance Works.


Wonderful service, good price by Sam, heshould get a bonus and a raise.




Again I had Sam repair refrigerator, need a new icemaker. He is always is experienced well trained, pleasant and honest. A great man of integrity. He earlier repaired my Maytag washer, last July, thanks again, Carl Bennett.


Excellent service




Sam was fantastic although the refrigerator is needing a part that had to be ordered he was very sympathetic in not having the part on hand at this time Sam was very professional and courteous and we will see him on Monday


Great as always!





Refrig repair




The service tech did an awesome job. They scheduled him to come out very fast. He arrived and figured out what the problem was almost immediately. The part was on the truck and he installed it. He was a nice guy who explained what was broken and how he was going to fix it.


Microwave repair




Excellent work at a good price. Will use again for all major appliances.


Great service




Scott was very polite


would call him again





Wonderful and quick service! Chris D. was the best




quick service and knowledgeable!! Chris D is the best


Great service





Extremely satisfied customer




I checked reviews online and was impressed w appliance works. Scott M did a great job fixing our washing machine. He explained what he was doing and even gave me preventive maintenance tips. Thanks Scott


It was....really GREAT service.




I loved the promptness & honesty.


Excellent service and very knowledgeable and professional.




All extremely positive. Courtesy call to let me know when to expect Scott M. Job was completed in a very timely manner.


very professional





Good customer service





Great Service,Chris was friendly and professional seemed very knowlegeable




Price was a little high.


Great Service




Scott was knowledgeable and courteous. He was a pleasure to work with.


Great Service





Great service




Excellent service, very thorough


Great Service




Good


professional, quick and great service! would highly recommend!





Ice maker repair




Sam was pleasant professional and had us up and running in short time many thanks


Quick, efficient, friendly




I will definately use Appliance Works again.


Great service





LG Washer Repair




Scott went out of his way to go and get a control board so that the unit could be repaired in one day!


Great service. Very professional.





Candid advice, reasonably priced solution




I contacted Appliance Works to trouble shoot my diswasher issues. I had used a dishwasher cleaner product, which succeeded in loosening up a ton of calcification, which I couldn't get rid of no matter how many vinegar rinses I did. I was able to schedule an appointment for FRiday evening, from 4-6pm,and Sam was our technician. He saw the calcification on the rotating arms inside the dishwasher, and said that the best solution was to do an acid wash, with half a gallon of vinegar. He said that this normally solved 80% of most cases such as this - and if it didn't resolve the issue, I would probably have to pay to replace the rotating arms (which would cost as much as a new dishwasher.) We opted for the acid wash - and thankfully it did the trick. The service charge I was quoted was $75, applied towards service - so I ended up paying $95 overall for the service and acid wash. Solid advice, and even advice for further maintenance and recommendations for replacement dishwasher brands if it came to it. I appreciated the candid, honest advice and would highly recommend.


Great customer service




Tech answered questions I had regarding the repairs, made me feel confident that he was experienced.


Very friendly service. Would definately use them again.





Great service!





Great Service




Other appliance repair companies I've worked with have made it a two day process, one day to diagnose, and another day to replace the part. Appliance Works diagnosed and replaced the part in the same day. I was very impressed.


Amazing service!




Excellent service and so friendly!


Great service




Answered all questions


GREAT SERVICE, AWESOME PRICE !!!!!!!




The service technician found the problem in little time and worked non stop to resolve problem..


Great experience - highly recommended!





Excellent service




extremely polite and great service. Will definitely request scott for service in the future.


Dryer checkout




Good work done by Chris.


Great Service




Came out the same day & found the problem in my refrigerator within minutes. Performed steps to keep the problem from repeating.


Great service and price





Great service




Chris is extremely professional. Gets the job done fast.So far there has not been any complaints. Residents are happy with his service.


Awesome service





On time and reasonable repair cost




Don't call the appliance manufacture to be ripped off. Call Appliance Works for a reasonable, timely repair.


Awesome




Recommend them highly


Great service!




Technician was very knowledgeable and professional. He took care of the problem expeditiously.


Great service





punctual, skilled tech, reasonable price, happy tennant, in and out timely




This is the best old fashion type customer service I have found in Az. Friendly and helpful customer service, skilled tech on time, in and out timely. WOW Same day service. Sears service was taking orders a week out for service. Have already recommended to a friend.


Prompt, responsible service.





Refrigerator repair





Fridge Troubles





Incredible service!




My 3 yr old oven quit working on 2/18/2017, a Saturday and a holiday weekend and in the middle of our family reunion. I had 17+ people I was feeding. I called 30 different companies without success. But then I made that 31st call at 2:10pm. Maybe it had something to do with my tears...the owner told me he'd try to reach his tech and call me back. When he called me back within 5 minutes, he told me his tech would be here by 3! Jeremy, the tech, showed up at 2:45pm, worked for an hour, had one part on his truck, and made the repair. However, he discovered the heat shield had failed. Jeremy was very creative in using the shield we had so that we had a working stove. He was able to secure a new heat shield and install that part 4 days later at my convenience. Total cost: $230.50 for parts and labor! I will recommend these folks to anyone in need. Thank you again Jeremy for your efforts. You saved our reunion!


Perfect experience!




The service was great!


Super service





fast, same day service




prompt, courteous, efficient use of time, and communicates.


Great service




Chris was polite and provided great service, fixed our fridge and at a great price. Thank you!


Customer





Took the time to inform me rof the cause of the proble





Great Service.




Scott was here in a timely manner and gave great service. Understood the problem and fixed it in no time. Thank-you.


The Best.




I have used Appliance Works 5 times. They have work on refrigerators, electric range, and washers. They are reliable, honest and helpful. I couldn't be happier.


Great Service




Very happy!!


Prompt Service




Excellent, prompt service. Very satisfied and will use Appliance Works again if needed.


Great people to work with!




Very timely service, friendly, great price. Ask for Scott! He really knows his stuff and if he can't fix it no one can!


Excellent Service, Quality and Price




Chris arrived a few minutes early, leaking had not started yet, but he knew what, where and how to fix. Very professional, courteous, and knowledgeable.


Great Service




Sam was our technician and he did good work in good time and is a pleasant person. He called ahead of time to let us know when he would arrive. He and Appliance Works are a definite recommend.


Great service.and friendly would recommend to others




Very proffesional


Awesome service!




Great staff, within time frame, quick in & out quick.


Outstanding customer service!




This company out of Google search, it was awesome! Scott my service tech was early By a half an hour which was great. Analyzed my service issue with my dryer gave me an upfront price and performed the repair in record time.


Good responsive service at a fair price




Chris was a nice and thorough. We were comfortable having him in our house.


Quick Response




Quickly determined the issue.


Very Fast Service




Jeremy was great, I was told he would be at my home in an hour after I called and he showed up in 15 minutes. That was really great. He troubleshot the problem and had the appliance fixed in an hour at a reasonable price.thanks jeremy!!


Great Service, but a little pricey.




This is my first time using Appliance Works. Chris D was my technician. He did a great job diagnosing and repairing my dishwasher that had a broken handle. It was a bit expensive at $226.47. He came within the 2 hour window and was very responsive to my needs. The only blemish is that his voice mail on his phone was not setup yet so I could not leave a message when needed.


Excellent service. Very professional, thorough and helpful.





Great Service




Jeremy was awesome! He was punctual, knowledgeable, thorough, and timely. While my fridge wasn't fixable, solutions were provided; totally worth the cost!


very good service





Excellent Service!




Scott did an excellent job in diagnosing the problem and also pointed out a potential plumbing problem that I had. He was professional, courteous and definitely knows his business well! I will use this company again and would not hesitate to recommend them to my friends. Thank you!


Great service




Appliance works made scheduling a breeze and sent someone out the same day. Jeremy was very informative and friendly. He showed up during the time I was quoted and gave me a call first. Very happy with this company and will use again!


Washing Machine Repair




Chris D. took the time to explain what was going on with my washing machine and explain my options.


Great service!





great




The technician was very professional. Quick fast service!


Excellent Service, quality workmanship




This was the first time I had used Appliance Works and I will definitely call them again for any appliance repairs.


Great Service





Great service




Friendly, fast and from what I can tell fixed the washer. Very happy


Very professional service man





Very pleased!





Great service, fast response





Perfect As Always




Scott is always a pleasure to deal with. He is very professional, punctual, pleasant, knowledgable and extremely honest. This is the second time where he has basically told me it's not worth paying him to fix my appliance. He suggested I buy a new one, which obviously doesn't make him any money, and that's how I know he is so honest.


Perfect and timely




Called and was able to get same day appointment. Technician was knowledgeable and professional. Got my repair done including sourcing part needed quickly.


Refrigerator repair




Did a great job. Diagnosed the problem correctly, very friendly service and strengthen the new part even better so it wouldn't happen again.


Service was great.




I was given alternatives and prices before I made a decision. Very helpful and knowledgeable serviceman. He called when he was on his way and was prompt and efficient. I will use Appliance Works whenever I need repairs.


Very prompt and professional





Great service, efficient, prompt and very curtious.




Fantastic experience and I would recommend your company to anyone!


Problem pinpointed & resolved!




Water leak stopped before tech arrived but he ran a wash cycle and the problem reoccurred. He diagnosed it accurately, went out and bought a new part, and fixed it. This company has prompt, professional techs who are proficient with Samsung and LG appliances. We highly recommend them to care for your appliances and protect your investment.


Thank You!




On time. Excellent communication. Professional service.


Honest.





Solid service, will definitely use again




Chris was quick to identify the issue and solve the problem while being incredibley kind and courteous. I appreciate his help and will definitely have the company number saved in my phone for any other appliance issues I may encounter in the future.


Excellent service




Very courteous and professional


Microwave repair, with great service.





Great Service





Great service, awesome & honest technicians, great prices!!!




I have had this company out to fix my stove and now my fridge, both times they have been awesome, so honest, so friendly, such great fast service both times!!! I will only have them back to fix any and all of my appliances. This is a family run business, honest, quick, fair prices, they have really went out of their way to please us!!!! Chris even called us back the next day to see if the problem was fixed. They did not try to talk us into parts that were not needed!!! Very satisfied with everything, from start to finish!!


Honest, polite service




Even though I was given bad news about my washer, it was a pleasant experience. Will use this company again.


Great service man....informative....price could be lower





Good Service





So pleased with this great company that I will be referring them to family & friends throughout the Phoenix area!!!




I was very impressed with the company, Appliance Works,from my first contact with Storm that scheduled my appointment, to the excellent job the technician, Jeremy F, did repairing my dryer!!! Jeremy was prompt & even called ahead to let me know when he would arrive within the 2 hour window. He was very polite & nicely answered my questions as well as explained what he was doing. The repair was done very quickly & I was very pleased about the reasonable price I was charged!! Jeremy is definitely an asset to the company!! Since I was so impressed with him & the company, I asked him for extra business cards to give to family & friends that live throughout the Phoenix area for their appliance repair needs!!!


Scott was very professional tell me what needed to be done and didn't in a very timely manner. I appreciate the service and the time he took to help m




I have lap very limited time off and I appreciated the fact that everything done for me today thank you


Fast service , good price!




Sam was very polite and efficient in diagnosing and repairing the 2 issues that I had with the washer and dryer.


Great service





friendly and affordable service





Great Job, greatly appreciated!





Great service




Scott came to check our dishwasher. He was very friendly and nice.


POLITE, EFFICIENT, REASONABLE PRICE. TOTALLY SATISFIED WITH HIS WORK





Same day service




Very professional and