We had an issue with our dishwasher and Christina came out to help us find out what is happening. The pump doesnt work all the time but its not clear why. Christina is knowledgeable and dedicated to give great service. Christina explained that there may be too much suds which you get when there is too much soap. How does that happen? I just use those pods. How could I have added too much soap? Well, if you wash your dishes completely before putting them in the dishwasher to just sanitize them really, like we often do, then those super power pods are too strong. They are made for dishes that are only scraped clean. They will make too much suds for clean dishes and the pump doesnt work well with just suds. It may run hot and need to cool off. Makes perfect sense to me. Because letting the pump cool of and then just letting it drain the machine later had actually worked before we made a call for service. In our case we may need to use less powerful detergent pods. I really appreciate people who take time to explain what may be happening. The pump may also be close to breaking down completely. She didnt push us to have her install a new pump. Honest, helpful, patient and respectful. Thank you Christina! We will call you if we have another issue.