I called Appliance Works: West Valley for a dryer that was making noise while spinning and not heating up. Everyone was so nice, from Bobbi and Penny who took my phone calls and answered questions to Cristina who came out and fixed everything. I called at 8:05 am and Cristina came out the same day and was done by 1:30 pm. Prices are very reasonable ( total cost was $303.40 for parts and labor ). Cristina is super nice and got right to work after arriving. Luckily she had the Samsung OEM replacement drum support roller and heating element needed for the repair in her service vehicle. Now the dryer is quiet again and heats up as it should. I'm very impressed with Appliance Works: West Valley and will be calling them first for any appliance service/ repair needs in the future! Thank you all! Highly recommended!